Frequently Asked Questions (FAQ)

A Customer Data Platform can be a complex matter, but we like to make it simple for you. Perhaps the answer is present in the frequently asked questions below. If you still can't find the answer, start a chat or contact us via the contact page.

Basics

What is Squeezely?

Squeezely is a Customer Data Platform (CDP). This is software that compiles customer data from various systems to create 360-degree customer profiles. With this, you can create detailed target audience segments, automate marketing tasks, and highly personalize your website for your customers.

Waar komt Squeezely vandaan?

We are a Dutch company with our headquarters located in Rijswijk. We’re part of the Spotler Group.

Which types of companies would benefit from using Squeezely?

The majority of our clients fall into the e-commerce or travel category. However, we also have B2B clients utilizing our software. Perhaps the funnel of an online store looks different from that of a business website focused on lead generation, but fundamentally, there are quite a few similarities. Squeezely encompasses so many features that the platform can always play a role.

Is there a transparent pricing model for Squeezely?

Squeezely operates on a SaaS (Software as a Service) model. This means that a monthly fee is charged for the use of Squeezely. If your website processes fewer than 250,000 sessions per month, the cost is 849 euros per month. If there are between 250,000 and 500,000 sessions per month, the cost is 1349 euros per month. For more pricing details, check our price calculator.

What if my question is not listed in the FAQ?

If your question is not listed here, you can always ask our customer service in the Squeezely Help Center.

Squeezely Usage

How do you get started with Squeezely?

We have a selection of Success Cases. There's always one that suits your needs. Upon becoming a customer, we offer an onboarding process that will map out and set up the entire implementation. Additionally, there is a dedicated Customer Success Management(CSM) team that not only assists during onboarding, but is always ready to help you get back on track whenever needed.

Is training available?

Video training courses are available in Dutch and English. There are also Success Cases with which certain standard templates can be easily implemented.

How do you implement Squeezely?

If you choose to start with Squeezely, you will work with us to develop a plan for the usage. Together we’ll determine what exactly you want to achieve with Squeezelyand how that can be implemented. This is usually done based on our use cases. As soon as the desired outcome is known, an appropriate implementation plan will be drawn up and carried out with the development departments of your organization as of Squeezely. It depends on the plan, but usually this process takes two weeks.

Can the CDP predict churn and conversion probability?

That's certainly possible. With Squeezely you can create an RFM model for the customer data. This makes it possible to calculate certain risks. That could be used to predict churn. Audiences can be created based on this. It is also possible to make a combination of high customer value and high conversion. With this, you can not only predict when conversion could take place, but also how valuable it could be.

Is Squeezely easy to use?

We often hear this as feedback. It is of course very important that you know what you want to achieve with Squeezely. Once that is clear, the possibilities are finally and fairly easy to realize with Squeezely. If for whatever reason it doesn't work, our CSM team is ready for you.

Do you need a lot of technical knowledge to use Squeezely?

Not necessarily. It should be possible to achieve all objectives with common sense. However, it may be necessary to have some JavaScript and CSS knowledge to visually align Squeezely personalizations and campaigns with your website.

What are some results of automated mail flows?

Due to the high relevance, there should be hardly anyone who unsubscribes anymore. Open rates can differ on topic, but some of our clients have experienced a growth of more than 50%!

Which e-commerce platforms can you connect to Squeezely?

An easy link can be made with Magento 2, Moneybird and Lightspeed.

Which ESP’s can you connect Squeezely to?

The Email Service Providers that Squeezely can easily connect to are Bookerz, CanopyDeploy, Copernica, GatorMail, MailChimp, MailJet, Spotler and Tripolis.

What external channels can you connect Squeezely to?

Squeezely is ready to send data to Digital Audience, Campaign Manager 360, Facebook & Instagram, Google Ads, Google Ad Manager, Google Mobile, Google Analytics, SalesForce, Selligent, Mobpro, Bookerz, Criteo, Platform 161, ItsPerfect, Spotler Leads and Klaviyo.

Can you export and import data into/from Squeezely?

It is possible to import and export all customer data from Squeezely as a CSV file.

Which Content Management Systems does Squeezely work with?

Squeezely works with all Content Management Systems possible. WordPress, Webflow, Drupal, Craft, Joomla of Shopify; no problem.

Security

Does Squeezely meet all the requirements according to the AVG/GDPR?

Yes, a processing agreement is signed stating that the customer remains the owner of the data. Squeezely is just the way the data is processed.

How reliable is Squeezely?

We have an average uptime of 99.9%.

How can Squeezely ensure product safety?

Squeezely requires a high complexity standard for passwords and credentials to be stored encrypted in the database.

Does Squeezely work based on first party cookies or third party cookies?

At Squeezely we use first party cookies. All data is therefore completely in your hands.

No answer found?

Start a chat or contact us through the contact page.