Eazy is the solution for optimising your customer service. With Eazy, you connect all your communication channels and customer data into one Multi-Channel Inbox, easily distribute tasks among your team members, and achieve the best omni-channel customer experiences.
why

When your customers communicate with you through various channels, keeping track of all their messages can be quite a challenge. Customers have high expectations when it comes to service, and their loyalty is strongly influenced by it. Eazy helps you regain control over customer communication, maintain consistency, and improve effectiveness. The platform consists of a Multi-Channel Inbox where all communication with your customers is collected. With smart features like labelling, AI, and task allocation, you provide each customer with the optimal experience and benefit from maximum efficiency.

Omnichannel dashboard

Everything comes together in one well-organised dashboard. The various communication channels, open and completed conversations, KPIs, and other relevant information. Eazy supports a wide range of channels, including WhatsApp Business, Apple Business Chat, Twitter, and Facebook Messenger. This way, you can provide optimal service to your customers in the way they prefer.

Quick replies and chatbots

Eazy includes various features that help you work more efficiently. With 'quick replies' and automated responses you ensure that customers are assisted 24/7 while reducing customer service costs. If your customers’ questions or issues can’t be resolved with the chatbot, conversations are assigned to the right customer service agent on your terms.

Smart tast allocation

Eazy includes handy tools to automatically distribute messages among your customer service team. In the overview, you can see exactly who is responsible for which tasks and what the status is. With automatic assignment and task distribution, you never miss a message and reduce wait times for your customers.

how

Fully-featured API integration

Enrich Squeezely with Eazy and offer your customers optimal omnichannel service. Eazy is equipped with a fully-featured API integration that seamlessly connects all your communication channels to the dashboard. At the same time, the integration with Squeezely ensures that all information is exchanged and stored in real-time between different platforms and channels.

SCREENSHOTS

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